During our stay at the beach villa, our island host Naeem kept in constant contact with us. Each morning at breakfast he would check in with us to see if we had any activities planned and whether he could organise any dinner or lunch reservations for us. On the first morning he asked how we slept and I mentioned the super loud air conditioning plant next to villa 208. He said he'd ask the engineers if there were any issues and would report back.
Although it was quite disappointing to find out that we hadn't been allocated an upgraded water villa, we got a beach villa which perfectly matched the criteria that I sent to the hotel ahead of our stay. I was seriously impressed by this, as I can only imagine the degree of complexity that goes into giving every person the room they want, especially when people are constantly coming and going and the resort stays at near 100% occupancy throughout the high and shoulder seasons.
In fact, there is a $1Million prize available to anybody who can prove the underlying mathematical theorem for solving (and indeed fully explaining) this type of problem
Whilst I've previously gushed over the amazing atmosphere at Koh Samui airport (very close to another favourite Conrad property of mine), the seaplane dock at MLE takes the whole holiday airport concept to another level!
Everywhere you look there are excited people smiling, laughing and taking pictures. Everybody is dressed for the sunny weather, including the pilots and ground crews who sport a uniform of flip flops and shorts alongside their short sleeved shirts.
Our Conrad host walked us to the edge of the dock and offered to take a picture for us before sending us on our way.
We were first off the plane - as were our bags - so we found ourselves in a totally empty customs and immigration hall. After a quick check of our passport and putting all of our bags through a scanner (because the resorts sure as hell don't want you bringing your own booze when they can charge you $30++ for a glass of wine ;) ), we were out in the warm breeze of the arrivals area.